Refund policy

At Penils.store, we want every stationery lover to feel happy and sparkly when receiving their cute goodies! If for any reason you are not satisfied with your purchase, we’re here to make things right.

Eligibility for Returns:

• Items must be returned within 30 days from the date of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Personalized or custom-made items may not be eligible for return unless defective.

How to Initiate a Return:

1. Contact our friendly support team via email at support@Penils.store or phone at (905) 513-8200.
2. Include your order number, item name, and reason for return.
3. Our team will provide a return authorization and instructions.

Refunds:

• Once your return is received and inspected, we will send you an email notification.
• Approved returns will be refunded to the original payment method within 7–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

Exchanges:

• Exchanges for a different color, design, or item are available if the stock allows.
• Contact support first for guidance.

Damaged or Defective Items:

• If your item arrived broken, defective, or incorrect, please contact us immediately.
• We’ll arrange a replacement or full refund at no extra cost.

We strive to make returns as smooth as a soft pastel paw print! 🐾